How Can We Help?
Whether you have a question about a grill, pergola, fireplace, or an existing order, our team is ready to help.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received this email within 3 business days, send us a message and we will look into it for you.
What is your return policy?
We offer 30-day returns on eligible items. If something is not quite right, contact us by email or phone and we will walk you through the return process. For complete details, please refer to our Return Policy page.
Can I exchange an item for a different product?
We are happy to help with exchanges on eligible items within 30 days. Reach out to us with your order number and the product you would like instead, and we will get started right away.
How do I choose the right grill or outdoor fireplace for my space?
Consider the size of your patio or deck, how often you plan to cook or entertain, and whether you prefer gas, charcoal, or wood-burning options. If you need personalized guidance, send us a message with your space details and we will share some recommendations.
Are your pergolas difficult to assemble?
Our pergolas include detailed assembly instructions designed for homeowners. Most models can be assembled with standard tools and a helping hand. If you have questions during the process, contact us and we will help troubleshoot.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most orders ship free within the Continental U.S., with no minimum purchase required.
30-Day Returns
